Fulfillment email has been disabled. Re-enable and try again.

Solution ID:    SO22454


After accessing the Partner client's user portal, clicking on the "Re-send Fulfillment Email" button a warning appears:

Fulfillment email has been disabled. Re-enable and try again.


The Partner Account from which the client's SSL certificate was requested from had the Fulfillment email option disabled.


To resolve this issue the Partner account administrator will need to enable this option in the account. The steps below enabled/disables that option:

  1. Log into the Partner Portal: https://products.geotrust.com/geocenter/reseller/logon.do
  2. Select Emails under Customize, from the left hand menu item.

  3. Scroll down to the product type (e.g. True Business ID) for which the option needs to be enabled for.
  4. Select Enable, under the Delivery column, To the right of the Fulfillment email.

Fulfillment emails can now be sent by the end client from the User Portal: SO16116


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Further, Geotrust assumes no liability arising from the application or use of the product or service described herein and specifically disclaims any representation that the products or services described herein do not infringe upon any existing or future intellectual property rights. Nothing herein grants the reader any license to make, use, or sell equipment or products constructed in accordance with this document. Finally, all rights and privileges related to any intellectual property right described herein are vested in the patent, trademark, or service mark owner, and no other person may exercise such rights without express permission, authority, or license secured from the patent, trademark, or service mark owner. Geotrust reserves the right to make changes to any information herein without further notice.

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