Why is my order being reviewed for quality?

Solution ID:    SO9246    Updated:    04/09/2012

Problem

- Failed security review
- Order security check
- Order flagged for review
- Your order states it is being reviewed for quality

Solution

GeoTrust's authentication engine is programmed to automatically flag certain orders for a quality review before issuance. The system will look for specific information on all order enrollments (including renewals). For example orders from certain countries may get reviewed, or orders with certain defined terms will trigger a review. This system of checks ensures no fraudulent orders are issued.

Example:
If the name  “ACME” is a defined term in the GeoTrust authentication engine, then a certificate for “macmermaidtest.com” may get flagged for a quality review prior to issuance. 

GeoTrust must manually review your order before the flag can be cleared. A GeoTrust representative will contact you within one business day to confirm the order. 

Contact Support

Find Answers


Search Tips